Data Retention Policy

Data Retention

We retain personal data for as long as necessary to provide the Service, to comply with our legal obligations (including tax, accounting, and regulatory record-keeping), and to resolve disputes. Specific retention periods:

• Account data: Retained while your account is active and for 90 days after permanent deletion, then purged from production systems.
• Communications content (messages, recordings, transcripts): Retained per your configured retention setting (default: indefinite while your account is active). You can configure shorter retention windows in workspace settings.
• Backups: Encrypted backups are retained for up to 35 days after deletion from production.
• Billing records: Retained for at least seven (7) years to comply with tax and financial recordkeeping laws.
• Audit and security logs: Retained for at least one (1) year, longer where required for incident investigation.
• Industry-specific retention: If you operate in mortgage, real estate, or insurance, you may need longer retention windows under TRID, RESPA, or state advertising rules. You are responsible for configuring retention to meet your applicable regulatory obligations.