Refund Policy

1. Overview

OmniCommsAI offers monthly and annual subscription plans, prepaid credit balances, and metered overage charges for usage exceeding your plan's included credits. We aim to handle billing fairly and transparently. Most disputes can be resolved by reviewing your account billing page or contacting support before any charge is finalized.

2. Subscription Cancellation

2.1 How to Cancel

You may cancel your subscription at any time, for any reason, from your account at Settings → Billing → Cancel Subscription. No phone call or email is required. When you cancel, you will be asked to confirm whether you want the cancellation to take effect at the end of the current billing period or immediately.

2.2 End-of-Period Cancellation (Default)

By default, cancellations take effect at the end of your current billing period. You retain full access to all paid features and your remaining included credits until that date. No refund is issued for the unused portion of the current period because you continue to receive the service you paid for.

2.3 Immediate Cancellation

You may also choose to cancel immediately. Immediate cancellation terminates your access to paid features at the time of cancellation. No prorated refund is issued for unused days in the current period when you choose immediate cancellation. This option is provided primarily for users who need to remove access quickly (for example, after a security event).

2.4 Effect of Cancellation

On the effective date of cancellation:

• Your subscription transitions to a free or read-only state where applicable.
• Any unused included credits for the current period are forfeited and do not roll over.
• Your prepaid credit balance, if any, remains usable for one-time, pay-as-you-go usage subject to Section 4 below.
• Your data is retained according to the data retention terms in our Privacy Policy.
• Recurring billing stops; you will not be charged again unless you re-subscribe.

3. Refund Eligibility

3.1 General Policy

Subscription fees are generally non-refundable once a billing period has begun, because services are delivered continuously throughout the period (compute, storage, AI inference, communications routing). However, we will issue a refund or account credit in the following circumstances:

3.2 First-Time Subscriber Goodwill Refund

If you are a first-time subscriber and you cancel within seven (7) days of your initial paid charge and have made minimal use of the platform (defined below), you may request a full refund of the initial charge. "Minimal use" means: fewer than 100 messages sent, fewer than 30 minutes of voice usage, fewer than 10 AI Employee inference calls, and no integrations with third-party paid services such as your own Twilio or LLM accounts. This goodwill window does not apply to renewals or subsequent subscriptions.

3.3 Annual Subscriptions

Annual subscriptions are billed up front for the full twelve-month term. If you cancel an annual subscription before the term ends, you will retain access through the end of the annual term and no refund is issued for the unused months. As an exception, we will consider prorated refunds where:

• A material defect in the platform prevents you from using a feature you specifically subscribed to obtain;
• OmniCommsAI discontinues the service entirely; or
• OmniCommsAI materially reduces functionality during your prepaid term in a way that you reasonably did not anticipate.

Prorated refund amounts are calculated based on the unused full months remaining, rounded down, less any usage exceeding the included credit allowance for elapsed months.

3.4 Service Credits for Outages

If the OmniCommsAI service experiences a sustained outage caused by us (excluding outages caused by third-party services like Twilio, LLM providers, your own internet connectivity, or scheduled maintenance with prior notice), we will issue a service credit on request, calculated as 1/30th of your monthly subscription fee per full hour of confirmed downtime. Service credits are applied to your next invoice and are not issued as cash refunds.

3.5 Billing Errors

If you believe you have been charged in error (duplicate charge, wrong plan amount, charge after cancellation), contact billing@omnicomms.ai within thirty (30) days of the charge appearing on your statement. We will investigate within 5 business days and issue a corrective refund if a billing error is confirmed.

4. Prepaid Credit Balance

You may pre-load a prepaid credit balance on your account to consume before any overage charges apply. Prepaid credits do not expire while your account remains in good standing (active or cancelled but not deleted). Prepaid credits are generally non-refundable: once funds have been added to your prepaid balance, they may only be spent on usage of the platform.

As an exception, we will refund the unused portion of your prepaid balance to your original payment method if:

• You delete your account permanently and have no outstanding usage to settle; or
• OmniCommsAI discontinues the service entirely.

Refund requests for prepaid balances must be submitted to billing@omnicomms.ai from the email address associated with the account.

5. Overage Charges

Once you exceed your plan's monthly included credit allowance, additional usage is billed at the rates published on the Pricing page. Overage charges are billed at the end of each billing period and are non-refundable once the underlying service has been delivered, except in cases of platform error (e.g., we incorrectly metered your usage).

To prevent unexpected charges, you can set a monthly spend cap from Settings → Billing. When the cap is reached, billable usage is paused until the next billing period. We recommend new accounts set a cap.

6. Failed Payments and Account Suspension

If a recurring charge fails (expired card, insufficient funds, declined transaction), we will retry the payment up to three times over fourteen days and notify you by email. If payment is not successfully completed within fourteen (14) days of the original failure, your subscription may be downgraded to a free or read-only state, and overage features may be suspended.

You will not be charged a late fee, but you remain responsible for the unpaid balance for services delivered. Account access is restored when payment is brought current.

7. How to Request a Refund

Email billing@omnicomms.ai from the email address on your account with:

1. Your organization name and the email address on your OmniCommsAI account;
2. The Paddle transaction ID or RevenueCat purchase ID (visible on your invoice);
3. The amount you are requesting be refunded;
4. A brief description of the reason.

We will respond within five (5) business days. Approved refunds are processed back to the original payment method. Bank or card processors may take an additional 5–10 business days to post the refund to your account.

8. Mobile App Store / Google Play Subscriptions

If you purchased a subscription through Apple's App Store or Google Play, your purchase is subject to the refund policies of that storefront, not this Policy. We do not process refunds for App Store or Google Play purchases. To request a refund:

• App Store: Visit reportaproblem.apple.com
• Google Play: Visit play.google.com/store/account/orderhistory

9. Chargebacks

We strongly encourage you to contact billing@omnicomms.ai before filing a chargeback with your card issuer. Most billing issues can be resolved more quickly through direct communication. If a chargeback is filed without prior contact and we determine the charge was valid, we may suspend your account pending resolution and may charge a reasonable administrative fee not to exceed $25 per disputed transaction, in addition to recovering any chargeback fees passed through by the payment processor.

10. EU / UK Right of Withdrawal

If you are a consumer (not a business) located in the European Economic Area or the United Kingdom, you have a statutory right under the Consumer Rights Directive (or equivalent national law) to withdraw from a digital services contract within fourteen (14) days of purchase, unless you have expressly consented to immediate provision of the service and acknowledged that you lose your right of withdrawal once provision begins.

By starting to use the platform's paid features within your subscription, you expressly consent to immediate provision and acknowledge waiver of the 14-day right of withdrawal. The 14-day window remains available if you do not begin using paid features. To withdraw, email billing@omnicomms.ai within 14 days with the subject "Right of Withdrawal" and include your account email.

11. Changes to This Policy

We may update this Policy from time to time. The current version is always available at https://app.omnicomms.ai/refund-policy. Material changes will be communicated to active subscribers by email at least 30 days before taking effect. Continued use of paid services after a change takes effect constitutes acceptance of the updated Policy.

12. Contact

For all refund and billing questions:

OmniCommsAI Inc.
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: billing@omnicomms.ai